Thank you for choosing Issy & Lilo. We are committed to providing you with a seamless shopping experience, including fast and reliable shipping services. Please review our Shipping Policy to understand how we handle the delivery of your orders.

1. Shipping Zones: We currently offer shipping within the United Arab Emirates.
2. Processing Time: All orders are processed within 1 - 2 business days. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods: We offer fast shipping options to ensure timely delivery of your orders. Our standard shipping time is within one to days for addresses within the United Arab Emirates.
4. Tracking Information: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the status of your shipment using the provided tracking information.
5. Delivery Timeframes: We strive to deliver your orders as quickly as possible. Our standard delivery time within the UAE is within one to two days. However, please note that delivery times may vary based on your location and any unforeseen circumstances, such as weather conditions or holidays.
6. Delivery Partners: We work with reputable and trusted courier services to ensure the safe and efficient delivery of your orders.
7. Delayed or Lost Shipments: In the rare event that your shipment is delayed or lost, please contact our customer support team at info@issyandlilo.com & We will work with our shipping partners to investigate and resolve the issue promptly.

1. Changes to Shipping Policy: We may update our Shipping Policy from time to time. The latest version will be posted on our website with the effective date.
2. Contact Us: If you have any questions or concerns about our Shipping Policy, please contact us at info@issyandlilo.com

PRE-ORDER POLICY

Thank you for choosing Issy & Lilo. We are dedicated to elevating your shopping experience, and we are delighted to present our Pre-Order Policy to enhance your understanding of this exclusive offering:

1. Pre-Order Availability: Pre-order availability is precisely detailed on product pages. Items open for pre-order are distinctly marked, empowering you to secure your preferred styles before their official launch.
2. Payment: Full payment is requisite at the time of placing a pre-order to confirm your purchase. This payment affirms your commitment to the item and guarantees its dispatch to you as soon as it becomes available.
3. Shipping Timing: Pre-order items will exhibit an estimated shipping date on the product page. Please note that this date is subject to alteration due to unforeseen circumstances. Rest assured, we will keep you informed of any adjustments to the shipping timeline.
4. Combining Pre-Order and In-Stock Items: In cases where your order encompasses both pre-order and in-stock items, the entire order will be dispatched once all items are ready. If you prefer prompt receipt of in-stock items, kindly consider placing separate orders.
5. Cancellation and Refunds: Pre-orders are considered final sale. Nonetheless, cancellations may be entertained within 24 hours of order placement. Beyond this period, cancellations and refunds will align with our standard return policy.
6. Updates and Communication: Stay informed with our regular updates on the pre-order status delivered directly to your email. For any inquiries concerning your pre-order, our customer support team at Whatsapp or at the Contact page is at your service.
7. Changes to Pre-Order Policy: Periodic updates may be made to our Pre-Order Policy. The latest iteration will be prominently featured on our website, complete with the effective date.
8. Contact Us: For any questions or concerns regarding our Pre-Order Policy, please reach out to us at the Contact page. Your trust in Issy & Lilo is highly valued, and we eagerly anticipate bringing you the latest in children's fashion.

CANCELLATION POLICY

At Issy & Lilo, we recognize that circumstances may arise necessitating order cancellations. Please familiarize yourself with our Cancellation Policy:

1. Cancellation Window: Cancellations can be requested within a 24-hour window from the time of order placement. After this timeframe, orders may have undergone processing, making cancellations challenging.
2. How to Request a Cancellation: To initiate a cancellation, kindly contact our customer support team at the Contact page. Include your order number and specify the reason for cancellation in your email. We will make every effort to accommodate your request.
3. Pre-Order Cancellations: Pre-orders are deemed final sale. Cancellations for pre-order items are accepted within 24 hours of order placement. Beyond this period, cancellations may not be feasible due to the processing timeline for pre-order items.
4. In-Stock and Pre-Order Combinations: For orders comprising both in-stock and pre-order items, the entire order will be processed upon availability. Cancellations for the entire order can be requested within 24 hours of order placement.
5. Refund Process: Approved cancellations will be promptly refunded to the original payment method. Kindly allow a few business days for the refund to reflect in your account.
6. Changes to Cancellation Policy: Our Cancellation Policy may undergo periodic updates. The latest version will be prominently displayed on our website, complete with the effective date.
7. Contact Us: Should you have any queries or concerns regarding our Cancellation Policy, please reach out to us at the Contact page. We highly value your understanding and cooperation in ensuring a seamless shopping experience.

We sincerely appreciate your understanding of our policies at Issy & Lilo and stand ready to assist you in delivering the best shopping experience possible.